Cancellation Policy

At Pegance, we strive to provide our customers with a seamless and efficient shopping experience. To ensure clarity and transparency, we have established the following cancellation policy:

Order Cancellation Period: Customers can cancel their orders within 24 hours of placing them. This period allows customers to review their purchase and make any necessary adjustments.

Cancellation Procedure:To cancel an order, customers must contact our customer support team through our official website or by sending an email to contact@pegance.com. Please include your order number and reason for cancellation in your communication.

Cancellation After Production Commences:Once an order has entered the production phase, cancellations will not be permitted. This is due to the customized and on-demand nature of our products, which are tailored to individual specifications after the initial 24-hour window.

Exceptions: We understand that unforeseen circumstances may arise. In exceptional cases, such as manufacturing defects or quality issues, please reach out to our customer support team promptly for further assistance.

Refunds: If a cancellation is made within the allowed 24-hour period, a full refund will be issued to the original payment method. No refunds will be provided for orders cancelled after the production process has commenced.

Modifications: Customers are encouraged to carefully review their orders before confirming. Any modifications or changes to an order should be communicated within the initial 24-hour cancellation window.

Communication: Pegance reserves the right to communicate with customers regarding their orders, including updates on production and shipping. It is important for customers to provide accurate and up-to-date contact information.

By placing an order with Pegance, customers acknowledge and agree to abide by this cancellation policy. This policy is designed to maintain the efficiency of our production process and ensure customer satisfaction. If you have any questions or concerns, please contact our customer support team for assistance.

For any queries contact us at : contact@pegance.com